Do you know about - A Four Letter Word That Will Transform Your business
Live Stock Ticker! Again, for I know. Ready to share new things that are useful. You and your friends.And in the end, the love you make, is equal to the love, you take. ~Lennon and McCartney~
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I use to get angry by Valentines Day. I considered it a cash grab perpetrated by the greeting card, floral, lingerie and confectionary industries to get American consumers to pay .6 billion (according to the National sell Federation) in order to materially express our love for our partners. A ritualized example of industrial hucksterism.
When reflecting on Valentines Day and the profit derived from the conception of love, it occurred to me that if businesses admittedly "occupy" the conception of love in their corporate cultures, profits would flourish, leaders would be more closed and the ripple consequent would transform the communal and environmental crises facing the planet today.
The firm of Love
Why is there no love in corporations? Why is love all but stricken from the corporate lexicon?
First, as firm population we are mired in the distorted paradigm that we need to "compete" for "our fair share" - win/lose thinking, which is based on the assumption that there aren't adequate resources for everyone to live in material abundance. Scarcity is based on fear - fear that there won't be enough. And fear and love - as opposing polarities, cannot co-exist.
Second, love is misperceived as "soft" in a hard corporate world, when in actuality, to lead with an open heart - the source of love, trust, association and empowerment - requires real courage, and is the only true source of power. A much more skillful way to live and lead.
Finally, the model of capitalism was built on the microscopic conception turned self-fulfilling prophecy that self interest drives human behavior. From there it has grown into a pathological race for more, perpetuated by an epidemic of fear.
As a result, love in firm is a misconceived anomaly - strange bedfellows that rarely exist in-tandem. But that is changing. We're at the precipice of a communal transformation in capitalism, and leaders that ignore this do so at their peril.
A Call For Courage
Imagine a courageous Ceo, a mindful leader, ready to control from his heart as well as his head. A Ceo who has asks the questions - how can I serve? What is our purpose and what is the purpose of business? What is driving my life - my ego, or an animated force field based on love? And what if I try on love as a corporate mantra - compassion and caring for all my stakeholders - employees, customers, suppliers, shareholders, community, even my competition? imagine a firm with a higher sense of purpose, that is totally endearing to all its stakeholders. What would that look like in terms of profit, shop value, joy, peace, fulfillment!?
Heartshare Equals Marketshare
Professor Raj Sisodia wrote an exquisite book, called Firms of Endearment, where he profiled 30 companies operating from this place of compassion and service, and empirically demonstrated that not only were their employees happier and more engaged, but their stock shop value outperformed the S&P 500 over a 10 year period by a factor of 8.
As human beings, either we admit it or not, our most need is association and relationship, the source of which is love. That source is also happens to be the most powerful creator of firm value. Employees want love - caring and association - to each other and to a higher purpose - to go the extra mile. Customers want to be in love. The brands of Starbucks, Google, Whole Foods, Harley Davidson, Apple could be considered "Lovemarks" instead of "Trademarks". And if customers can't find love, they'll resolve for the cheapest price instead of paying you a premium.
There are many great pioneers in inexpressive and communal companies who perceive that emotionally animated leadership is at the heart of this new value revolution. They perceive that "heart-share" is a more skillful intention than "wallet-share" - ultimately foremost to the most profit and value creation. Below are a few:
Innovators Embrace Love and Build Great Wealth
• Kevin Roberts, Ceo of Saatchi and Saatchi, one of the worlds largest advertising agencies described the top level of branding as creating a "lovemark" vs. Trademark, service mark or copywrite.
• Southwest Airlines, Nyse ticker symbol, "Luv", known as "the love airline" is the only airline that has been profitable every year since it began in 1973. Ceo Gary Kelly explains his differentiator as "People working together, lovin' each other, population respecting each other".
• John Mackey, Ceo of Whole Foodsworked with his team to create a "Declaration of Interdependence", which acknowledges that all stakeholders are like a family whose members depend on one another.
• Honda "marries their suppliers for life"; Once suppliers earn admittance into Honda's furnish chain, they're supported in improving their capability and profitability.
The truth is capitalism, in it's current form, isn't working. But capitalism can work. And profit growth can catalyze vital equilibrium in a world out of order. It just needs love. We need to step exterior our paradigms of scarcity and competition, and step inside a new paradigm of service, of giving, of caring. We need to become aware that the unconscious drive of self interest only leads to wanting and dissatisfaction, and replace it with "enlightened self interest", aligning and serving stakeholder interests. Why? plainly because it works. It's the most skillful way to build value, and create happiness.
R evol ution is an inside job. But until we move past our own indoctrination, embedded by a world that is mentally ill, we won't know what re evol ution is. We've come a long way, and clearly the beginning is near.
As part of your strategic plan, I invite you to ask yourself how you can build more love into your brand and corporate strategy - by aligning, caring for and serving all your stakeholders - customers, employees, investors, suppliers, society and globe alike.
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